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Last updated: 04/04/2025

Thank you for shopping with Spiritual Senses. We want your experience to be as smooth as possible. Please find our shipping and returns information below.

📦 Shipping Policy

Processing Time
All orders are processed within 1–3 business days.

Shipping Carriers

  • UK orders are typically shipped via Royal Mail.

  • Overseas orders and inventory are sometimes fulfilled via Yunnan Express, depending on stock availability.

Warehouses
We operate from both UK and international warehouses. In some cases, your order may arrive in multiple shipments on different days.

Delivery Time

  • Standard UK Delivery: 7–15 business days

  • International Shipping: Currently unavailable — we only deliver within the UK at this time.

Shipping Fees

  • Flat rate: £4.99 per order

  • Free Shipping on all orders over £50

Tracking
If your order includes tracking, details will be emailed to you once your package is dispatched.

🔄 Return & Refund Policy

We want you to love your purchase. If something isn’t right, we accept returns under the conditions below:

Returns Eligibility

  • Returns are accepted within 14 days of receiving your order.

  • Items must be unused, in brand-new condition, and in original packaging.

  • Customers are responsible for return postage costs.

How to Return
To initiate a return, please email us at info@spiritualsenses.co.uk with your order receipt. We’ll send you return instructions and the correct return address.

Refunds

  • Refunds are processed after we receive and inspect the returned item.

  • Once approved, the refund will be issued within 7 working days via your original payment method.

  • Shipping costs are non-refundable, unless the item is defective or damaged upon arrival.

Non-Returnable Items

  • Used items

  • Items not in original condition or packaging

  • Digital/downloadable products

📩 Contact Us

If you have any questions, don’t hesitate to reach out:

📧 info@spiritualsenses.co.uk